{"id":10007,"date":"2024-11-29T12:22:47","date_gmt":"2024-11-29T12:22:47","guid":{"rendered":"https:\/\/geometriktarget.com\/?page_id=10007"},"modified":"2024-11-29T12:22:47","modified_gmt":"2024-11-29T12:22:47","slug":"frequently-asked-questions-2","status":"publish","type":"page","link":"https:\/\/geometriktarget.com\/en\/frequently-asked-questions-2\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-0ac99041 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--60);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group grid grid-4 gap-20 m-grid-2 xs-grid-1 has-dark-grey-color has-text-color has-link-color wp-elements-95a7ce592e1708b07792851073d126ec is-layout-flow wp-block-group-is-layout-flow\" style=\"margin-bottom:var(--wp--preset--spacing--30);font-style:normal;font-weight:600;line-height:1.2;text-transform:uppercase\">\n<div class=\"wp-block-group w-100 relative linkable feature-button has-border-color has-medium-light-grey-border-color has-global-padding is-layout-constrained wp-container-core-group-is-layout-2f70d104 wp-block-group-is-layout-constrained\" style=\"border-width:1px;padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<figure class=\"wp-block-image aligncenter size-full\"><a href=\"#encomendas\"><img loading=\"lazy\" decoding=\"async\" width=\"120\" height=\"120\" src=\"https:\/\/geometriktarget.com\/wp-content\/uploads\/2024\/04\/encomendas-1.svg\" alt=\"\" class=\"wp-image-4540\" srcset=\"https:\/\/geometriktarget.com\/wp-content\/uploads\/2024\/04\/encomendas-1.svg 150w, https:\/\/geometriktarget.com\/wp-content\/uploads\/2024\/04\/encomendas-1.svg 300w, https:\/\/geometriktarget.com\/wp-content\/uploads\/2024\/04\/encomendas-1.svg 1024w, https:\/\/geometriktarget.com\/wp-content\/uploads\/2024\/04\/encomendas-1.svg 1536w, https:\/\/geometriktarget.com\/wp-content\/uploads\/2024\/04\/encomendas-1.svg 2048w, https:\/\/geometriktarget.com\/wp-content\/uploads\/2024\/04\/encomendas-1.svg 100w, https:\/\/geometriktarget.com\/wp-content\/uploads\/2024\/04\/encomendas-1.svg 400w, https:\/\/geometriktarget.com\/wp-content\/uploads\/2024\/04\/encomendas-1.svg 620w, https:\/\/geometriktarget.com\/wp-content\/uploads\/2024\/04\/encomendas-1.svg 120w\" sizes=\"auto, (max-width: 120px) 100vw, 120px\" \/><\/a><\/figure>\n\n\n\n<p class=\"has-text-align-center\">Orders<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group w-100 relative linkable feature-button has-border-color has-medium-light-grey-border-color has-global-padding is-layout-constrained wp-container-core-group-is-layout-2f70d104 wp-block-group-is-layout-constrained\" style=\"border-width:1px;padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<figure class=\"wp-block-image aligncenter size-full\"><a href=\"#devolucoes\"><img loading=\"lazy\" decoding=\"async\" width=\"120\" height=\"120\" src=\"https:\/\/geometriktarget.com\/wp-content\/uploads\/2024\/04\/devolucoes-trocas-1.svg\" alt=\"\" class=\"wp-image-4535\" srcset=\"https:\/\/geometriktarget.com\/wp-content\/uploads\/2024\/04\/devolucoes-trocas-1.svg 150w, https:\/\/geometriktarget.com\/wp-content\/uploads\/2024\/04\/devolucoes-trocas-1.svg 300w, https:\/\/geometriktarget.com\/wp-content\/uploads\/2024\/04\/devolucoes-trocas-1.svg 1024w, https:\/\/geometriktarget.com\/wp-content\/uploads\/2024\/04\/devolucoes-trocas-1.svg 1536w, https:\/\/geometriktarget.com\/wp-content\/uploads\/2024\/04\/devolucoes-trocas-1.svg 2048w, https:\/\/geometriktarget.com\/wp-content\/uploads\/2024\/04\/devolucoes-trocas-1.svg 100w, https:\/\/geometriktarget.com\/wp-content\/uploads\/2024\/04\/devolucoes-trocas-1.svg 400w, https:\/\/geometriktarget.com\/wp-content\/uploads\/2024\/04\/devolucoes-trocas-1.svg 620w, https:\/\/geometriktarget.com\/wp-content\/uploads\/2024\/04\/devolucoes-trocas-1.svg 120w\" sizes=\"auto, (max-width: 120px) 100vw, 120px\" \/><\/a><\/figure>\n\n\n\n<p class=\"has-text-align-center\">Returns or Exchanges<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group w-100 relative linkable feature-button has-border-color has-medium-light-grey-border-color has-global-padding is-layout-constrained wp-container-core-group-is-layout-2f70d104 wp-block-group-is-layout-constrained\" style=\"border-width:1px;padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<figure class=\"wp-block-image aligncenter size-full\"><a href=\"#transporte\"><img loading=\"lazy\" decoding=\"async\" width=\"120\" height=\"120\" src=\"https:\/\/geometriktarget.com\/wp-content\/uploads\/2024\/04\/transporte-entrega-1.svg\" alt=\"\" class=\"wp-image-4550\" srcset=\"https:\/\/geometriktarget.com\/wp-content\/uploads\/2024\/04\/transporte-entrega-1.svg 150w, https:\/\/geometriktarget.com\/wp-content\/uploads\/2024\/04\/transporte-entrega-1.svg 300w, https:\/\/geometriktarget.com\/wp-content\/uploads\/2024\/04\/transporte-entrega-1.svg 1024w, https:\/\/geometriktarget.com\/wp-content\/uploads\/2024\/04\/transporte-entrega-1.svg 1536w, https:\/\/geometriktarget.com\/wp-content\/uploads\/2024\/04\/transporte-entrega-1.svg 2048w, https:\/\/geometriktarget.com\/wp-content\/uploads\/2024\/04\/transporte-entrega-1.svg 100w, https:\/\/geometriktarget.com\/wp-content\/uploads\/2024\/04\/transporte-entrega-1.svg 400w, https:\/\/geometriktarget.com\/wp-content\/uploads\/2024\/04\/transporte-entrega-1.svg 620w, https:\/\/geometriktarget.com\/wp-content\/uploads\/2024\/04\/transporte-entrega-1.svg 120w\" sizes=\"auto, (max-width: 120px) 100vw, 120px\" \/><\/a><\/figure>\n\n\n\n<p class=\"has-text-align-center\">Transport and Delivery<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group w-100 relative linkable feature-button has-border-color has-medium-light-grey-border-color has-global-padding is-layout-constrained wp-container-core-group-is-layout-2f70d104 wp-block-group-is-layout-constrained\" style=\"border-width:1px;padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<figure class=\"wp-block-image aligncenter size-full\"><a href=\"#pagamentos\"><img loading=\"lazy\" decoding=\"async\" width=\"120\" height=\"120\" src=\"https:\/\/geometriktarget.com\/wp-content\/uploads\/2024\/04\/pagamentos-descontos-1.svg\" alt=\"\" class=\"wp-image-4545\" srcset=\"https:\/\/geometriktarget.com\/wp-content\/uploads\/2024\/04\/pagamentos-descontos-1.svg 150w, https:\/\/geometriktarget.com\/wp-content\/uploads\/2024\/04\/pagamentos-descontos-1.svg 300w, https:\/\/geometriktarget.com\/wp-content\/uploads\/2024\/04\/pagamentos-descontos-1.svg 1024w, https:\/\/geometriktarget.com\/wp-content\/uploads\/2024\/04\/pagamentos-descontos-1.svg 1536w, https:\/\/geometriktarget.com\/wp-content\/uploads\/2024\/04\/pagamentos-descontos-1.svg 2048w, https:\/\/geometriktarget.com\/wp-content\/uploads\/2024\/04\/pagamentos-descontos-1.svg 100w, https:\/\/geometriktarget.com\/wp-content\/uploads\/2024\/04\/pagamentos-descontos-1.svg 400w, https:\/\/geometriktarget.com\/wp-content\/uploads\/2024\/04\/pagamentos-descontos-1.svg 620w, https:\/\/geometriktarget.com\/wp-content\/uploads\/2024\/04\/pagamentos-descontos-1.svg 120w\" sizes=\"auto, (max-width: 120px) 100vw, 120px\" \/><\/a><\/figure>\n\n\n\n<p class=\"has-text-align-center\">Payments and DIscounts<\/p>\n<\/div>\n<\/div>\n\n\n\n<blockquote class=\"wp-block-quote is-style-quote-geometrik-outline has-white-background-color has-background is-layout-flow wp-container-core-quote-is-layout-e3d1c41b wp-block-quote-is-layout-flow\">\n<p><strong>Nota<\/strong><\/p>\n\n\n\n<p class=\"has-small-font-size\">The information contained herein is merely indicative and acts as a summary. The terms and conditions should be carefully read as they will be applicable. If there are any omissions or discrepancies between the information contained in the FAQs and the terms and conditions, the information in the said terms and conditions shall apply.<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"encomendas\" style=\"margin-top:var(--wp--preset--spacing--60)\">Orders<\/h2>\n\n\n\t<div class=\"wp-block-mindprocess-accordion\">\n\t\t<div class=\"mindprocess-accordion\">\n\t\t\t\n\t<div class=\"ac\">\n\t\t<div class=\"ac-header\">\n\t\t\t<button type=\"button\" class=\"ac-trigger\">How can to place an order?<\/button>\n\t\t<\/div>\n\t\t<div class=\"ac-panel\">\n\t\t\t<div class=\"ac-text\">\n\n<p>To place an order you should contact Geometrik using the forms or the contact details available on our website. We have a dedicated team who can provide you with a quick service tailored to your needs.<\/p>\n\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\t<div class=\"ac\">\n\t\t<div class=\"ac-header\">\n\t\t\t<button type=\"button\" class=\"ac-trigger\">I need advice and a customised quote<\/button>\n\t\t<\/div>\n\t\t<div class=\"ac-panel\">\n\t\t\t<div class=\"ac-text\">\n\n<p>If you need technical support to place your order, please contact Geometrik using the forms or contacts details available on our website.<\/p>\n\n\n\n<p>Our technical team is available to help you find the ideal solution for your project.<\/p>\n\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\t<div class=\"ac\">\n\t\t<div class=\"ac-header\">\n\t\t\t<button type=\"button\" class=\"ac-trigger\">Can I make purchases without paying VAT (intra-community transactions or tax registration outside the EU)?<\/button>\n\t\t<\/div>\n\t\t<div class=\"ac-panel\">\n\t\t\t<div class=\"ac-text\">\n\n<p>If you have a valid taxpayer number for intra-community transactions or tax registration outside the European Union, you should contact Geometrik either using the form on our <a href=\"https:\/\/geometriktarget.com\/en\/contacts\/\" data-type=\"page\" data-id=\"3403\">contacts page<\/a> or by email or telephone.<\/p>\n\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\t<div class=\"ac\">\n\t\t<div class=\"ac-header\">\n\t\t\t<button type=\"button\" class=\"ac-trigger\">Can I receive product samples?<\/button>\n\t\t<\/div>\n\t\t<div class=\"ac-panel\">\n\t\t\t<div class=\"ac-text\">\n\n<p>For more information about receiving samples of our products, please contact Geometrik either using the form on our <a href=\"https:\/\/geometriktarget.com\/en\/contacts\/\" data-type=\"page\" data-id=\"3403\">contacts page<\/a> or by email or telephone.<\/p>\n\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\t<div class=\"ac\">\n\t\t<div class=\"ac-header\">\n\t\t\t<button type=\"button\" class=\"ac-trigger\">I have not yet received my order.<\/button>\n\t\t<\/div>\n\t\t<div class=\"ac-panel\">\n\t\t\t<div class=\"ac-text\">\n\n<p>If you have not received your order within the stipulated time frame, please contact us either using the form on our <a href=\"https:\/\/geometriktarget.com\/en\/contacts\/\" data-type=\"page\" data-id=\"3403\">contacts page<\/a> or by email or telephone.<\/p>\n\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\t<div class=\"ac\">\n\t\t<div class=\"ac-header\">\n\t\t\t<button type=\"button\" class=\"ac-trigger\">Damaged or faulty items in your order.<\/button>\n\t\t<\/div>\n\t\t<div class=\"ac-panel\">\n\t\t\t<div class=\"ac-text\">\n\n<p>When you receive the order please check whether the boxes are damaged or are open. If you find any irregularities, please write them on the delivery note before signing it.<\/p>\n\n\n\n<p>If you find any product defects, please contact Geometrik by email <a href=\"mailto:info@geometriktarget.com\">info@geometriktarget.com<\/a> to explain the situation and also include a photograph which shows the defect. If you find a defect before using the product, please keep it in the original packaging and do not use it until the complaint process has been resolved.<\/p>\n\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\t<div class=\"ac\">\n\t\t<div class=\"ac-header\">\n\t\t\t<button type=\"button\" class=\"ac-trigger\">I received the wrong products<\/button>\n\t\t<\/div>\n\t\t<div class=\"ac-panel\">\n\t\t\t<div class=\"ac-text\">\n\n<p>Please confirm the items you receive to check that you received the correct products. If you receive any incorrect products, please contact Geometrik immediately by email <a href=\"mailto:info@geometriktarget.com\">info@geometriktarget.com<\/a> to explain the situation and also include a photograph showing the product in question. The product should be left in the original packaging and must be unused, so the order can be amended.<\/p>\n\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\t<div class=\"ac\">\n\t\t<div class=\"ac-header\">\n\t\t\t<button type=\"button\" class=\"ac-trigger\">Some products are missing from my order.<\/button>\n\t\t<\/div>\n\t\t<div class=\"ac-panel\">\n\t\t\t<div class=\"ac-text\">\n\n<p>Please check that the number of boxes match the order written on the delivery note on receipt of the order. If you find any discrepancies, please write them on the delivery note before signing it. Without this reference on the delivery note, it will be impossible to confirm whether the order was incomplete on delivery.<\/p>\n\n\n\n<p>Please contact Geometrik to explain the situation using the form on the <a href=\"https:\/\/geometriktarget.com\/en\/contacts\/\" data-type=\"page\" data-id=\"3403\">contacts page<\/a> or by email or telephone.<\/p>\n\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"devolucoes\">Returns or Exchanges<\/h2>\n\n\n\t<div class=\"wp-block-mindprocess-accordion\">\n\t\t<div class=\"mindprocess-accordion\">\n\t\t\t\n\t<div class=\"ac\">\n\t\t<div class=\"ac-header\">\n\t\t\t<button type=\"button\" class=\"ac-trigger\">I made a mistake or I no longer want the product. What is the time limit to make a return?<\/button>\n\t\t<\/div>\n\t\t<div class=\"ac-panel\">\n\t\t\t<div class=\"ac-text\">\n\n<p>If you made a mistake or you no longer want the product, you have 14 days starting from the day after you received the order to inform Geometrik by email <a href=\"mailto:info@geometriktarget.com\">info@geometriktarget.com<\/a>. After sending the email, you have 14 days to return the order to Geometrik.<\/p>\n\n\n\n<p>For returns to be accepted, the product should be in the original packaging, unused and unaltered.<\/p>\n\n\n\n<p>This only applies to online sales concluded outside our business premises and only to customers who have a customer profile. This is not applicable to on-site sales or to sales made to professional customers. If you have doubts about which category you belong to, please see the section entitled Customer and Professional Customer in the terms and conditions.<\/p>\n\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\t<div class=\"ac\">\n\t\t<div class=\"ac-header\">\n\t\t\t<button type=\"button\" class=\"ac-trigger\">Can I return a customised product?<\/button>\n\t\t<\/div>\n\t\t<div class=\"ac-panel\">\n\t\t\t<div class=\"ac-text\">\n\n<p>Customised products cannot be returned.<\/p>\n\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\t<div class=\"ac\">\n\t\t<div class=\"ac-header\">\n\t\t\t<button type=\"button\" class=\"ac-trigger\">Can I inspect the product? And return a used product?<\/button>\n\t\t<\/div>\n\t\t<div class=\"ac-panel\">\n\t\t\t<div class=\"ac-text\">\n\n<p>The products may be inspected for online sales concluded outside our business premises and only for customers who have a customer profile. Due care must be taken as regards to their characteristics, features and function. However, the consumer may be liable for the depreciation of the product if the goods were handled in a manner exceeding the standard shop procedures.<\/p>\n\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\t<div class=\"ac\">\n\t\t<div class=\"ac-header\">\n\t\t\t<button type=\"button\" class=\"ac-trigger\">Do I have to pay to return or exchange products?<\/button>\n\t\t<\/div>\n\t\t<div class=\"ac-panel\">\n\t\t\t<div class=\"ac-text\">\n\n<p>All the delivery costs involved in the return or exchange of products for reasons outside Geometrik\u2019s control shall be borne by the customer.<\/p>\n\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\t<div class=\"ac\">\n\t\t<div class=\"ac-header\">\n\t\t\t<button type=\"button\" class=\"ac-trigger\">How long will it take to receive a refund?<\/button>\n\t\t<\/div>\n\t\t<div class=\"ac-panel\">\n\t\t\t<div class=\"ac-text\">\n\n<p>Geometriktarget shall process the refund within 5 (five) working days starting from when the goods have been inspected, after delivery to the Geometrik warehouse.<\/p>\n\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\t<div class=\"ac\">\n\t\t<div class=\"ac-header\">\n\t\t\t<button type=\"button\" class=\"ac-trigger\">Can the delivery fee also be refunded?<\/button>\n\t\t<\/div>\n\t\t<div class=\"ac-panel\">\n\t\t\t<div class=\"ac-text\">\n\n<p>GEOMETRIK\u2019s customers usually collect the products at our warehouse \u2013 this is our standard option. Therefore, if you choose to have the goods delivered and then wish to return the products to us, for reasons beyond our control, only the value of the goods will be refunded, not the original shipping costs.<\/p>\n\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"transporte\">Transport and Delivery<\/h2>\n\n\n\t<div class=\"wp-block-mindprocess-accordion\">\n\t\t<div class=\"mindprocess-accordion\">\n\t\t\t\n\t<div class=\"ac\">\n\t\t<div class=\"ac-header\">\n\t\t\t<button type=\"button\" class=\"ac-trigger\">What should I do when I receive the order?<\/button>\n\t\t<\/div>\n\t\t<div class=\"ac-panel\">\n\t\t\t<div class=\"ac-text\">\n\n<p>When you receive the order, you should check the following points before signing the delivery company\u2019s documentation:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Check if the boxes are damaged or open;<\/li>\n\n\n\n<li>Compare the number of boxes you receive with the number on the delivery note.<\/li>\n<\/ul>\n\n\n\n<p>If you find any irregularities, please write them on the delivery note before signing it.<\/p>\n\n\n\n<p>It is essential to mention these irregularities in the delivery note otherwise we will not be able to verify with the transporter any problem\/complaint\/damage related to the transportation of the goods.<\/p>\n\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\t<div class=\"ac\">\n\t\t<div class=\"ac-header\">\n\t\t\t<button type=\"button\" class=\"ac-trigger\">How does contracting the delivery of the products work?<\/button>\n\t\t<\/div>\n\t\t<div class=\"ac-panel\">\n\t\t\t<div class=\"ac-text\">\n\n<p>GEOMETRIK\u2019s customers usually collect the products at our warehouse \u2013 this is our standard option. However, Geometrik may, as a courtesy to the Customer, contract third party transportation services at the request and expense of the Customer. Geometrik is not responsible for the transporter or the goods once the items leave the warehouse.<\/p>\n\n\n\n<p>However, it should be noted that as the items are bulky, the goods will be transported using groupage, by means of lorries with platforms. The goods are considered to be delivered as soon as they reach the ground, at the entrance of the destination building or at the closest point that the vehicle can get to it. The transport company shall not and is not obliged to deliver the product inside your home or inside any other building. The customer is responsible for handling the products from this moment onwards. The Customer shall provide clear information on any delivery constraints prior to placing an order, including road width, schedule, construction works, physical constraints, or other factors. If this information is not provided and the constraints impede the delivery of the order at the location indicated by the customer, the customer shall be responsible for the non-delivery and shall incur the additional costs of a repeat delivery.<\/p>\n\n\n\n<p>Considering the bulky volume of the goods, we suggest that the customer has the assistance of two or more people to receive and store the order inside their premises.<\/p>\n\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\t<div class=\"ac\">\n\t\t<div class=\"ac-header\">\n\t\t\t<button type=\"button\" class=\"ac-trigger\">Can I schedule the delivery time?<\/button>\n\t\t<\/div>\n\t\t<div class=\"ac-panel\">\n\t\t\t<div class=\"ac-text\">\n\n<p>By default, the delivery quote for your goods is made without the option of scheduling a delivery. If you need to schedule a delivery, you must inform our team before the quote is provided, so that this service can be included.<\/p>\n\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\t<div class=\"ac\">\n\t\t<div class=\"ac-header\">\n\t\t\t<button type=\"button\" class=\"ac-trigger\">Will I be notified about the delivery of the product?<\/button>\n\t\t<\/div>\n\t\t<div class=\"ac-panel\">\n\t\t\t<div class=\"ac-text\">\n\n<p>Geometrik may, as a courtesy to the Customer, contract third party transportation services at the request and expense of the Customer. However, it is important to point out that this delivery is carried out by a third party and is not the responsibility of Geometrik. Therefore, although Gometrik may request that contact be made prior to delivery, this may or may not be carried out. It is the transporter\u2019s responsibility and Geometrik is not liable.<\/p>\n\n\n\n<p>To guarantee that the delivery company provides advance notification, our team must be informed beforehand so that the quote includes this service.<\/p>\n\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\t<div class=\"ac\">\n\t\t<div class=\"ac-header\">\n\t\t\t<button type=\"button\" class=\"ac-trigger\">What happens if nobody is available when the order is delivered?<\/button>\n\t\t<\/div>\n\t\t<div class=\"ac-panel\">\n\t\t\t<div class=\"ac-text\">\n\n<p>If the customer is not available when the products are delivered, the delivery company will make a second delivery attempt.<\/p>\n\n\n\n<p>Any additional delivery attempt will incur a surcharge for the customer, which is not included in the initial quote. Any additional delivery attempt will only be made when the surcharge for this service has been paid.<\/p>\n\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\t<div class=\"ac\">\n\t\t<div class=\"ac-header\">\n\t\t\t<button type=\"button\" class=\"ac-trigger\">What countries does Geometrik supply?<\/button>\n\t\t<\/div>\n\t\t<div class=\"ac-panel\">\n\t\t\t<div class=\"ac-text\">\n\n<p>Geometrik products can be shipped all over the world. Please contact our team using the forms or contacts details available on our website.<\/p>\n\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\t<div class=\"ac\">\n\t\t<div class=\"ac-header\">\n\t\t\t<button type=\"button\" class=\"ac-trigger\">What is the expected delivery time for the order?<\/button>\n\t\t<\/div>\n\t\t<div class=\"ac-panel\">\n\t\t\t<div class=\"ac-text\">\n\n<p>After confirmation of payment and provided all the products are available, Geometrik undertakes to have the goods prepared, at our warehouse, for collection within 2 to 3 working days. If the Customer chooses to have the goods delivered the following time frames shall be applied:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Mainland Portugal<\/strong>: Estimated transit time after dispatch: 1 to 5 working days<br>(Archipelagos of Madeira and the Azores: quote and delivery times available on request)<\/li>\n\n\n\n<li><strong>Mainland Spain<\/strong>: Estimated transit time after dispatch: 2 to 5 working days<br>(Island regions such as the Canary Islands, the Balearic Islands, Ceuta and Melilla: quote and delivery times available on request)<\/li>\n\n\n\n<li><strong>Mainland France<\/strong>: Estimated transit time after dispatch: 7 to 12 working days<br>(Island regions such as Corsica: quote and delivery times available on request)<\/li>\n\n\n\n<li><strong>The rest of continental Europe<\/strong>: Estimated transit time after dispatch: 7 to 14 working days<\/li>\n<\/ul>\n\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\t<div class=\"ac\">\n\t\t<div class=\"ac-header\">\n\t\t\t<button type=\"button\" class=\"ac-trigger\">Can I collect my order?<\/button>\n\t\t<\/div>\n\t\t<div class=\"ac-panel\">\n\t\t\t<div class=\"ac-text\">\n\n<p>Yes, the collection of the goods is the standard Geometrik delivery method. You can collect your order from our warehouse at the following address:<br>Rua Fam\u00edlia Malaquias, Lote 2<br>3880-327 Ovar<br>Portugal<\/p>\n\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"pagamentos\">Payments and Discounts<\/h2>\n\n\n\t<div class=\"wp-block-mindprocess-accordion\">\n\t\t<div class=\"mindprocess-accordion\">\n\t\t\t\n\t<div class=\"ac\">\n\t\t<div class=\"ac-header\">\n\t\t\t<button type=\"button\" class=\"ac-trigger\">Is the payment secure?<\/button>\n\t\t<\/div>\n\t\t<div class=\"ac-panel\">\n\t\t\t<div class=\"ac-text\">\n\n<p>In compliance with all the European regulations, Geometrik provides secure payment methods, guaranteeing protection of your electronic payment data.<\/p>\n\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\t<div class=\"ac\">\n\t\t<div class=\"ac-header\">\n\t\t\t<button type=\"button\" class=\"ac-trigger\">What payment methods are available?<\/button>\n\t\t<\/div>\n\t\t<div class=\"ac-panel\">\n\t\t\t<div class=\"ac-text\">\n\n<p>The following methods of payment are available: Credit or debit card and bank transfer for all countries and only for Portugal, payment at ATM machines is also available. No other method of payment apart from those mentioned above is available.<\/p>\n\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\t<div class=\"ac\">\n\t\t<div class=\"ac-header\">\n\t\t\t<button type=\"button\" class=\"ac-trigger\">How long does it take for the payment to be processed?<\/button>\n\t\t<\/div>\n\t\t<div class=\"ac-panel\">\n\t\t\t<div class=\"ac-text\">\n\n<p>If the payment is made by credit or debit card, it is processed immediately. If the payment is made by bank transfer, the processing is considered complete when the amount arrives in Geometrik\u2019s bank account.<\/p>\n\n\n\n<p>If the ATM payment method is used in Portugal, it is processed immediately.<\/p>\n\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\t<div class=\"ac\">\n\t\t<div class=\"ac-header\">\n\t\t\t<button type=\"button\" class=\"ac-trigger\">How is my payment data protected?<\/button>\n\t\t<\/div>\n\t\t<div class=\"ac-panel\">\n\t\t\t<div class=\"ac-text\">\n\n<p>Geometrik is committed to implementing, maintaining and updating physical, electronic and procedural security measures for the protection of your data. For more detailed information on this issue, please see our privacy policy.<\/p>\n\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\t<div class=\"ac\">\n\t\t<div class=\"ac-header\">\n\t\t\t<button type=\"button\" class=\"ac-trigger\">Where can I find the invoice?<\/button>\n\t\t<\/div>\n\t\t<div class=\"ac-panel\">\n\t\t\t<div class=\"ac-text\">\n\n<p>The invoice for your order will be sent by email after the products have been dispatched.<\/p>\n\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Orders Returns or Exchanges Transport and Delivery Payments and DIscounts Nota The information contained herein is merely indicative and acts as a summary. The terms and conditions should be carefully read as they will be applicable. If there are any omissions or discrepancies between the information contained in the FAQs and the terms and conditions, [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":56,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10007","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/geometriktarget.com\/en\/wp-json\/wp\/v2\/pages\/10007","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/geometriktarget.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/geometriktarget.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/geometriktarget.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/geometriktarget.com\/en\/wp-json\/wp\/v2\/comments?post=10007"}],"version-history":[{"count":1,"href":"https:\/\/geometriktarget.com\/en\/wp-json\/wp\/v2\/pages\/10007\/revisions"}],"predecessor-version":[{"id":10152,"href":"https:\/\/geometriktarget.com\/en\/wp-json\/wp\/v2\/pages\/10007\/revisions\/10152"}],"wp:attachment":[{"href":"https:\/\/geometriktarget.com\/en\/wp-json\/wp\/v2\/media?parent=10007"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}