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Frequently Asked Questions

Orders

To place an order you should contact Geometrik using the forms or the contact details available on our website. We have a dedicated team who can provide you with a quick service tailored to your needs.

If you need technical support to place your order, please contact Geometrik using the forms or contacts details available on our website.

Our technical team is available to help you find the ideal solution for your project.

If you have a valid taxpayer number for intra-community transactions or tax registration outside the European Union, you should contact Geometrik either using the form on our contacts page or by email or telephone.

For more information about receiving samples of our products, please contact Geometrik either using the form on our contacts page or by email or telephone.

If you have not received your order within the stipulated time frame, please contact us either using the form on our contacts page or by email or telephone.

When you receive the order please check whether the boxes are damaged or are open. If you find any irregularities, please write them on the delivery note before signing it.

If you find any product defects, please contact Geometrik by email info@geometriktarget.com to explain the situation and also include a photograph which shows the defect. If you find a defect before using the product, please keep it in the original packaging and do not use it until the complaint process has been resolved.

Please confirm the items you receive to check that you received the correct products. If you receive any incorrect products, please contact Geometrik immediately by email info@geometriktarget.com to explain the situation and also include a photograph showing the product in question. The product should be left in the original packaging and must be unused, so the order can be amended.

Please check that the number of boxes match the order written on the delivery note on receipt of the order. If you find any discrepancies, please write them on the delivery note before signing it. Without this reference on the delivery note, it will be impossible to confirm whether the order was incomplete on delivery.

Please contact Geometrik to explain the situation using the form on the contacts page or by email or telephone.

Returns or Exchanges

If you made a mistake or you no longer want the product, you have 14 days starting from the day after you received the order to inform Geometrik by email info@geometriktarget.com. After sending the email, you have 14 days to return the order to Geometrik.

For returns to be accepted, the product should be in the original packaging, unused and unaltered.

This only applies to online sales concluded outside our business premises and only to customers who have a customer profile. This is not applicable to on-site sales or to sales made to professional customers. If you have doubts about which category you belong to, please see the section entitled Customer and Professional Customer in the terms and conditions.

Customised products cannot be returned.

The products may be inspected for online sales concluded outside our business premises and only for customers who have a customer profile. Due care must be taken as regards to their characteristics, features and function. However, the consumer may be liable for the depreciation of the product if the goods were handled in a manner exceeding the standard shop procedures.

All the delivery costs involved in the return or exchange of products for reasons outside Geometrik’s control shall be borne by the customer.

Geometriktarget shall process the refund within 5 (five) working days starting from when the goods have been inspected, after delivery to the Geometrik warehouse.

GEOMETRIK’s customers usually collect the products at our warehouse – this is our standard option. Therefore, if you choose to have the goods delivered and then wish to return the products to us, for reasons beyond our control, only the value of the goods will be refunded, not the original shipping costs.

Transport and Delivery

When you receive the order, you should check the following points before signing the delivery company’s documentation:

– Check if the boxes are damaged or open;
– Compare the number of boxes you receive with the number on the delivery note.

If you find any irregularities, please write them on the delivery note before signing it.

It is essential to mention these irregularities in the delivery note otherwise we will not be able to verify with the transporter any problem/complaint/damage related to the transportation of the goods.

GEOMETRIK’s customers usually collect the products at our warehouse – this is our standard option. However, Geometrik may, as a courtesy to the Customer, contract third party transportation services at the request and expense of the Customer. Geometrik is not responsible for the transporter or the goods once the items leave the warehouse.

However, it should be noted that as the items are bulky, the goods will be transported using groupage, by means of lorries with platforms. The goods are considered to be delivered as soon as they reach the ground, at the entrance of the destination building or at the closest point that the vehicle can get to it. The transport company shall not and is not obliged to deliver the product inside your home or inside any other building. The customer is responsible for handling the products from this moment onwards. The Customer shall provide clear information on any delivery constraints prior to placing an order, including road width, schedule, construction works, physical constraints, or other factors. If this information is not provided and the constraints impede the delivery of the order at the location indicated by the customer, the customer shall be responsible for the non-delivery and shall incur the additional costs of a repeat delivery.

Considering the bulky volume of the goods, we suggest that the customer has the assistance of two or more people to receive and store the order inside their premises.

By default, the delivery quote for your goods is made without the option of scheduling a delivery. If you need to schedule a delivery, you must inform our team before the quote is provided, so that this service can be included.

Geometrik may, as a courtesy to the Customer, contract third party transportation services at the request and expense of the Customer. However, it is important to point out that this delivery is carried out by a third party and is not the responsibility of Geometrik. Therefore, although Gometrik may request that contact be made prior to delivery, this may or may not be carried out. It is the transporter’s responsibility and Geometrik is not liable.

To guarantee that the delivery company provides advance notification, our team must be informed beforehand so that the quote includes this service.

If the customer is not available when the products are delivered, the delivery company will make a second delivery attempt.

Any additional delivery attempt will incur a surcharge for the customer, which is not included in the initial quote. Any additional delivery attempt will only be made when the surcharge for this service has been paid.

Geometrik products can be shipped all over the world. Please contact our team using the forms or contacts details available on our website.

After confirmation of payment and provided all the products are available, Geometrik undertakes to have the goods prepared, at our warehouse, for collection within 2 to 3 working days. If the Customer chooses to have the goods delivered the following time frames shall be applied:

Mainland Portugal: Estimated transit time after dispatch: 1 to 5 working days
(Archipelagos of Madeira and the Azores: quote and delivery times available on request)

Mainland Spain: Estimated transit time after dispatch: 2 to 5 working days
(Island regions such as the Canary Islands, the Balearic Islands, Ceuta and Melilla: quote and delivery times available on request)

Mainland France: Estimated transit time after dispatch: 7 to 12 working days
(Island regions such as Corsica: quote and delivery times available on request)

The rest of continental Europe: Estimated transit time after dispatch: 7 to 14 working days

Yes, the collection of the goods is the standard Geometrik delivery method. You can collect your order from our warehouse at the following address: Rua 1º de Maio, Zona industrial do Roligo no. 161ª, 4520-115 Santa Maria da Feira, Portugal.

Payments and Discounts

In compliance with all the European regulations, Geometrik provides secure payment methods, guaranteeing protection of your electronic payment data.

The following methods of payment are available: Credit or debit card and bank transfer for all countries and only for Portugal, payment at ATM machines is also available. No other method of payment apart from those mentioned above is available.

If the payment is made by credit or debit card, it is processed immediately. If the payment is made by bank transfer, the processing is considered complete when the amount arrives in Geometrik’s bank account.

If the ATM payment method is used in Portugal, it is processed immediately.

Geometrik is committed to implementing, maintaining and updating physical, electronic and procedural security measures for the protection of your data. For more detailed information on this issue, please see our privacy policy.

The invoice for your order will be sent by email after the products have been dispatched.

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